Amazon Advertising Amazon Advertising designs their online Advertising facilities to confuse exhaust and stifle attempts to investigate credit card misuse for ads not impressed; and then charged for book advertisements placed by author, who have to pay for Ad Impressions never made San Francisco California

Five Years ago I attempted to run Amazon Book Ads for books I had written to be advertised by Amazon Kindle Publishing. Fortunately at that time I had a business manager whose credit cards were used to book these advertisements. Amazon Ads tried to charge my manager for Ad Impressions made which, were not made. He of course found this out, and Amazon was threatened with Legal problems;  refunded monies for these false Ad Impressions that were not made. They wanted to make far distance from us then.

So here I am five years later assuming that Amazon Advertisments have learned to update and fix faulty Ad Impression Systems, and learn some ethics about not trying to fudge Ad Impressions not made.  I have been totally wrong!   This time using, my own hard earned credit cards, to authorise false Ad Impresseions, not made.  I will never ever advertise with them ever again. Below is an in-depth email I sent Amazon Advertisements, along with further information I am forwarding to the Federal Regulation Department, which deals with cases involving firms not treating their clients right and basically downright unethically in terms of asking for money they are not entitled to.

I was sent in circles with what would appear to be for a week; to have Amazon Fleece my Credit Cards for Ad Impressions not made, at exhuberant expense to my finances! There Amazon Advertising BOTS helped to cement this and basically victimize me to a high tune of dollars, owed by me for Ad Impressions not made. Please stay away from these folks. Use another publishing and Advertisment service other than Amazon. In All, Amazon Advertising Services  just don't care, and will rob you blind before you can stop them. 

Description of issue/inquiry:

Amazon Adverting: the instructions you sent me multiple times, DO NOT WORK, THEY SEND ME IN CIRCLES TO BLANK PAGES THAT DO NOT OPEN EITHER ON DESKTOP Computers NOR OTHER APPLE PRODUCTS SUCH AS MY MACBOOK AIR. I HAVE SPENT OVER A WEEK GOING IN CIRCLES. You have denied me full access to my Amazon Advertising Account, so I cannot see what credit cards of mine you are using to charge my accounts with, Ad Impressions, you have not made. Further compounding this by not allowing me access to even (change a credit card) which you are unauthorised to use; by making false Ad impressions in multiple market places. I have used multiple browsers to no avail with the same affect; being that I am being denied full access to my Amazon Advertising Account, that is being abused by you by making Ad Impressions. YOU WANT ME TO SEND YOU BLANK SCREEN SHOTS FOR PAGES, NOT LOADING!!!

[Case ID:11376300001]*Your Help Needed* Update payment method or credit card: No Payment Settings Button

This is a reminder that we need more information from you to resolve your case. If you still need assistance, please respond to this message with the requested details. 

To respond, you need to sign into your Amazon Advertising Account and navigate to Support Center to access Case Log. Please note that this email address does not accept incoming mail.

If we’ve resolved your issue, no further action is needed.

Thank you,

Amazon Advertising Support 

-- Original Message --

Hello from Amazon Advertiser Support,

I understand your concern regarding adding a new credit card.

To provide a payment method for a campaign, please:

              1.  Go to https://advertising.amazon.com/sign-in?ref_=a20m_us_hnav_sgn .

              2.  Log in with your advertising credentials.

              3.  Click on "Billing and payments" under the menu button.

              4.  Click the "Payment settings" tab at the left-top of the page.

              5.  Under "Default Payment Method," click "Edit."

              6.  Add a payment method by selecting an existing credit or debit card, or adding a new card.

              7.  Click "Save payment method."

              8.  Once you add the credit or debit card click on Select this card as default payment method.

If you are still not able to add the new credit card, I've provided some suggestions below that usually help with the kind of problem you're describing. If you try these suggestions but still need assistance, please make sure to provide all the necessary information requested for further investigation.

1.  Clear browser cache and cookies and use Mozilla Firefox browser (we recommend using Mozilla Firefox as the Amazon Ads console is optimized on this browser), you can clear the cache and cookies from the settings of the web browser.

2.  Use an incognito window.

3.  Disable/Pause any Ad-Blocker extension or add-on in your browser (these are usually located in the top right corner of the browser).

4.  Disable/Pause any type of firewall on your browser that could block the user interface.

5.  Access the account from a desktop computer and not a mobile device or tablet.

If it still doesn't work, Please send the screenshots of the issue. So that we can escalate the issue.

Have a nice day.

Best regards,

Hana S.

Amazon Advertiser Support

Dear State Regulator: I had problems with Amazon Advertising before, 5 years ago, when they tried to charge my credit card with Ad impressions they claimed, they had made when, they did not. I could not access my Amazon Ad Account for my published books which I tried to advertise. Now 5 years later, today, they are trying to do the same thing again, charge me for Ad impressions they did not make. But this time they are falsely claiming they have made Ad impressions; this is occurring now in multiple market places where I have tried to advertise my books. That is Australia, the United States, and in the United Kingdom.

When I have tried to get to the bottom of this they have sent me on a wild goose chase to avoid helping me, so they can steal money off my Master Card credit card for Ad Impressions, they have not made. 

When I have tried to look at the Credit Cards they have used in my Amazon Advertising Account, to take unauthorised money out of my Master Card accounts, they are blocking my access to my Amazon Advertising Account where these credit cards are listed. The instructions that they have sent me are deliberately faulty, and do not open up into pages, where I can look at, or change the credit cards they are attempting to steal my money from.

I have spent over a week with my desktop computer and MacBook Air following their instructions to get into my Amazon Advertising Account, which I have tried to use to advertise my books. With Amazon making unauthorised Ad Impressions and not allowing me access to my Amazon Advertising Account to view the use of my Master Card Credit Card; or to change the card they are using to charge me for Ad Impressions which, they have not made, in multiple countries.

I am at the end of my rope now,  and all instructions the Amazon Advertising Department have sent me lead only to dead pages which do not load on any of my computers. When I have questioned them on this, they send me in circles again, so that they can continue to steal Ad Impression payments off my Master Card credit card. 

It’s been 5 years and Amazon Advertising has still not fixed their online access to credit cards used in advertising accounts; with me again, as one of their victims charged with Ad Impressions they have not made. Further compounding this by denying me access to records of the credit cards they have used, supposedly in my name, to charge me for unauthorised Ad Impressions. My Bank had initially reflected that my credit cards are valid for use, without knowing, like myself, that they would be misused by Amazon Advertising for Ad Impressions they have not made; and denying me full access to my Amazon Adverting Account, to investigate their misuse. Amazon Advertising wants me to send them Blank Screen Shots, of pages not loading.