Complaint Review: American Airlines - MARINA DEL REY CA
- American Airlines 13700 Marina Pointe Drive, Unit 501 MARINA DEL REY, CA United States
- Phone: 13108279999
- Web: aa.com
- Category: WHEELCHAIR ON BOARD
American Airlines REFUSED TO PUT MY WHEEL CHAIR ON BOARD AS REQUIRED BY LAW AND FAA REQUIRMENTS MARINA DEL REY CA
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We noted your request for wheelchair service. When I asked my wheel chair to be put in the plane, the crew refused to do that. Esp there was a tall black lady who told me that if I wan to put my wheel chair in the plane, I have to get off the plane and wait for the next flight and was extremely rude.
I insisted and tried to talk to Captian and she did not let me. Finally I spoke to Thomas who was apparently the pursor and told him that they are in violation of FAA rules and he let me put the wheel chair on board. This happens 80% of the time as Pilots and the Crew put their bags in the closet.
Next time I will make a video and put it on the net as well as file a complain with ADA and possibly file a class action law suit. It is not just AA but most Airlines have not educated their crew and should do that. I expect a reply from you as to how you guys are going to address this issue.
This report was posted on Ripoff Report on 10/05/2022 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/american-airlines/marina-del-rey-ca-refused-law-1521650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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