Baccle Never got my order

I ordered a suitcase set order number is 00012786 or it might be 00012876. Ordered on March 25th and order went through PayPal for a company named Baccle and was told the order should take 7 to 12 working days. When I have tried to contact the customer service email address it doesn't ever go through and I still haven't received my suitcase in red.

I want some answers and I want my suitcase set. I've waited long enough and since their email customer service address won't go through I want either my order or a full refund and I want an immediate response to my order and where it is.