BancorpSouth and Zelle Cadence Bank; Tupelo, MS Early Warning Services, LLC; Phoenix, AZ No warning when they (bank) saw name/amount of trans. changed Tupelo Mississippi

BANCORPSOUTH/CADENCE + ZELLE REVIEW:  JUST GIVE YOUR $ TO THE PRINCE!

Being scammed, sad enough. How about being scammed and NOT BEING BACKED-UP, SUPPORTED OR ASSISTED in ANY way by the people who own & set up the EASY-TO-SCAM app on your BANK ACCOUNTS with no verification needed (although they’ll claim upside and down that theirs is a dual-verification system). Clicking “send” does not constitute “dual verification” or ANY SAFETY for your accounts, whatsoever.

So I see this ZELLE splattered on my screen every time I log into our personal & business accounts, only knowing what they tell me, “It’s safe, quick, BACKED BY BANK, etc”. One does not know they’ve opened this hissing dragon, owned by Early Warning Services in AZ, by the top 7 U.S. banks-you know-the ones that were “too big to fail”, that WE THE PEOPLE had to bail out? So, I try this “safe” service w/ a vendor I had purchased from before, but who was having problems processing credit cards and asked me if I wouldn’t mind using Zelle.

I thought, “Okay, safe enough”, so on 1/5/22, I placed my order, received confirmation and tracking number for 1/8/22 delivery. All looked fine. That is until 1/8 came & went without receiving shipment, only to learn it was still sitting in another state; then an email appears from the supposed shipper, “ASL” telling me I must pay >$500 upon delivery for insurance (it was in the state next door) – so I knew I had been scammed.

After trying to reach vendor multiple times, I only received texts that “it was not them, it was the shipper” and “there’s nothing they can do”. Evidently, thieves had hacked into this company’s site & they no longer had control over it. I was stuck. I called BancorpSouth immediately, but it was too late in the evening. The next day was Saturday and I had to leave first thing to check on my Mother at the nursing home.

Upon returning, there was a bank email (encrypted) that I had to sign in to get that said, “Did you change the name on the transfer made?  If not, call our fraud dept. at 888.797.7711. I can help). So I did, as soon as possible-but they had already closed for the weekend. Now I would have to wait until Monday. First thing Monday, 1/10/22, I call this “fraud” dept, asked for a Supervisor & got ole “Boyd”, gave him all of the details & he informed me “we will investigate & get back to you within 10 days with our decision”.

Two days later, 1/12/22, I receive a letter from “online services” that “they investigated” and basically, sorry, you lose-you approved it. IT WAS DATED 1/10/22 – SAME DAY I SPOKE TO ole BOYD! How much “investigative work” do you think went on? So, after frustration after frustration of trying to reach someone at Headquarters in Tupelo, MS (the locals were trying, but could do nothing), I sent letters, certified; made phone calls, even reported them to BBB and all I received was a very sad “robotic/generic” bs letter from some clerk at BancorpSouth/Cadence covering for the company & defending them over and over. We have been doing business with this bank for 13+ years. 

They had our personal & business accounts. We owned stock in their bank, CADE, Nasdaq.  I finally got through to James Dan Rollins, III’s secretary, Kathy, who put me through to his voice mail. Of course he never called back. Do you think either company really cares about their customers? They showed, through their ignorance, lies, false advertising & lack of ANY support that our business meant NADA to them.

So, as we transfer funds to a new bank (they specifically STATE THAT THEY DO HAVE DUAL VERIFICATION (not like the robot at BancorpSouth was trying to tell me THEY had), AND THEY PROTECT THEIR CUSTOMERS BY RECOUPING THEIR LOSSES.  They also do REAL investigations to find & have the perpetrator(s) arrested.

We are also selling off all of our CADE stock (not been doing well anyway) and we will not just stop here-BOTH BANCORPSOUTH/CADENCE AND ZELLE ARE JUST AS RESPONSIBLE.  Had BancorpSouth sent a text to me immediately upon noticing the name change-oh, and the AMOUNT was changed, too- increased by $200, I could have shut it down then & all would have been okay. But an email, on a Saturday, right before they closed? UNACCEPTABLE.

I would NOT accept this type of service out of my employees, and we most CERTAINLY will not tolerate, or TRUST two incompetent, arrogant companies to manage our life savings. So, BancorpSouth/Cadence or whatever you’re calling yourselves these days, and Zelle/Early Warning Services – WE ARE LOOKING FOR OUR STOLEN MONEY BACK PROMPTLY…the $695. You know who you are and who I am. Cicciluna3@gmail.com.