Bikeberry.com Bikeberry NEVER RECEIVED ITEM WENT BACK TO CONSUMER AND THEY KEPT $326.83 OF MY MONEY Brea CA

DO NOT BUY FROM THIS COMPANY! HORRIBLE RETURN POLICY THEY RIP PEOPLE OFF! On 09/20/2021 I placed an order with BikeBerry.com for an electric bike for my husbands birthday. On 09/24/2021 I cancelled the order. BikeBerry told me that they could not cancel the order as it was shipped. That was it, not willing to work with me at all, I called UPS to see if there was something I could do they told me to reject the order.

So I rejected the shipment from UPS (never even got off the truck) The item was sent back to bikeberry never delivered never touched and they kept $326.83 of my money for an item that was never even delivered to my home. Never touched. How can any company justify something such as this? Unopened, never touched but you keep $326.83 of your customers money? I tried to work this out with the company on several occasions and they don't care.

They somehow justify stealing money from customers. This is not ok- in any way shape or form. This is bad business, this is stealing on all levels. I can see if the box was delivered opened and items were missing. I can see if I had it for any part of the time. I can also see maybe paying the shipping fee, but $326.83 for something I ordered and never even set eyes on the box. DO NOT BUY FROM THEM!!!