bp alarm llc bp alarm PB Alarm engages in predatory misleading business practices to trap customers into contracts they do not want Salt Lake City Utah

BP Alarm Co. engaged in predatory misleading business practices to trap us into a contract.  We requested to cancel multiple times, starting with Vivo Alarm Co. in June 2023. WE DO NOT HAVE A SIGNED CONTRACT. If you indeed have a contract with our signature and your logo, please send a copy. We contacted you in August 2023, because you sent us a bill, you were notified that our alarm company, Vivo, was being canceled. We were told we had 4 months to end the contract. We tried then to end the contract but you stated that cancellations can only be made by mail. So we sent in the payment with a cancellation note on the invoice and check on 9/18/2023. “If you want to cancel at the end of your agreement please reach out to our cancellation department (THERE IS NO CANCELLATION DEPARTMENT) no later than 30 days prior(Prior to what).  We have written on both the return invoices and checks themselves, for immediate cancellation, for two months, and since the bills were sent to the same address, I take them as being both sent and received in the time provided. All equipment has been removed. No technician has been out for 10 years. I do not have any info on your co., and we were never notified about any takeover.  I talked, again, to Pb Alarm Co. on 10/4/2023, to cancel the contract and were notified that on 10/5/2023 since they have not received written notification 30 days prior, (hand written cancellation notices on both checks and return invoices and on the phone) would not do and we were automatically enrolled for another year. I was then notified that I cannot cancel and the lady that handles these requests laughed when I requested to speak to her manager (She stated that she was the manager and would not let me talk to the owner M.B. that she is the only one that I get to deal with). This company engages in predatory misleading business practices that seem aimed at the elderly, to both confuse and lock them into neither services that they do not want nor need.