Casa Lima, San Jose, Costa Rica Bugs and other people's hair in the beds! Wouldn't give refund. San Jose Costa Rica

This was the worst experience of any hotel we've stayed in! We showed up in the evening when nearby restaurants were closed, so we ordered pizza at the hotel. It took an hour to get our food and it was terrible (all bread, hardly any cheese, etc) and expensive. We then went to our room (a family room) and were crawling into bed when my teenage daughter complained about there being a clump of someone else's hair in her bed. I also noticed other people's hair on all the other beds too. When we pulled the sheets down on the larger bed, there were bugs crawling and swarming in the sheets! Needless to say, my husband said "that's enough" and went to speak to the front desk attendant, who's name I think was Alex. Alex went to show us into another family room and, as he was pulling down the covers in that room to check for bugs, I saw him picking hairs off one of those beds as well. Nope! So at 11:30 pm, we went scrambling for another place to stay. Alex was nice, but he had no power to give us a refund and told us we'd have to speak to the manager the next day (Nelson Ruiz). After going back & forth through What's App a few times, he told us he'd give us a refund for part of the charges, but he wasn't going to give us our money back for the taxes. I felt this was unfair since he didn't deliver a clean room, but I was tired of dealing with it, so fine. He said the only way he'd give us the money was either in person (we weren't going to be back in San Jose) or through a Costa Rican financial app called mobile sinpe.

He refused to do it any other way (Venmo, Paypal, credit card refund, Zelle, Wise, Payoneer were all offered). When I tried to get set up on that app, I realized it wouldn't connect with US banks or phone numbers. So, not only was he being extremely difficult, but he then started to "ghost" us. He stopped responding to our What's App messages and they would hang up on us every time we called, I'm guessing because they saw it was our phone prefix. We are now disputing this through the credit card company, but I would not recommend this place to anyone. I wish I could give it negative stars.