Something Different Media Group Unprofessional and failed to provide services timely Kansas City Missouri

I had an existing website that had an online booklet and wanted to change the hosting carrier.   The owner, David K. Miller, of the company, Something Different Media Group, looked at the website, and said this would be very easy, as he repeatedly said, being it was only 17-pages, and would use WordPress, to copy and paste, and said he charged $75.00 per hour and how it would take less than 2 hours and how he then would show me how to upload the pages, if I ever wanted to update the pages, which I would  do approx. every 6-months, that was due Feb. 3, 2024.  

Miller said, I didn’t need to provide anything, but did give him a printed word copy of the booklet and I was very specific in saying: I wanted everything to be as is, and there were to be no changes.   I then was scheduled to come in expecting all to be completed and that he was to show me how to upload the pages, if and when I wanted to update.

On 1/16/24, I arrived there, and he had not even started, as he’s wanting to walk me through the whole process, which he was unfamiliar with, because he phoned tech support at least 4 times for instructions about the process and sought the aid of an employee there.  Miller was incompetent as he did not even know how to change the color of the words or to make them bold. I was there for more than 3-hours and he said he would just charge for 2 hours due to the difficulties, and the website was incomplete as he was on the numbered page 6 of 12.

I then went elsewhere and returned about 1 hour later and Miller said, I have completed all and it just took 30 minutes and then I was scheduled to come in again, to verify that all was correct and it was not, as it contained many errors as to the spacing, bold, color, etc… as he again contacted tech support and the aid of an employee, and from these 2 visits, he said about 10-times, until I put him in check: you’re so picky, which I found, is an unprofessional statement.

As said, I told him, in the beginning, that I wanted it to be exactly as seen, with the same color, bold, font and spacing.  I was then charged $300.00, but then after a discussion, it was reduced to $235.03 and it still was incomplete. Miller, then said it would take 7-days, then said 7-10 days, then said 7-10-business days and it was still not completed. Now, Miller, says, it will be done one day the following week of 2/25/24-3/2/24.  I no longer want to use his services and  demanded a refund in full for a total of $429.96 and was told, he cannot refund labor costs.  Look at the BBB and others to see the poor reviews.