Emmons Motor Company Unethical Behavior Pasadena Texas

Justin, the sales person, and Greg Guiles, the general manager at Emmons did not exhibit integrity or customer service after I bought a car from the dealership. I did my due diligence, having an inspection of the car, before purchasing it on February 25, 2017.  In my experience I found that Justin will call on his day off to sell a car, when he can make some money or if there is a potential lawsuit due to is knowingly selling a lemon. 

For instance, after the car inspection the mechanic told me that the oil pan was changed and that the car was in good condition. When I arrived at the lot to purchase the car I was told that the battery had to be changed so it would be some time before I could test drive it. I drove the car and it ran beautifully. After purchasing the car I left the lot and pulled down the sun visor. It was at that time that I noticed that the sun visor light was stuck on because it was broken. Putting two and two together, I turned the car around and had to argue with Greg to have him fix it so that I would not drive home, park it, and return to it the next day only to find a dead battery. They were willing to let me drive the car off the lot knowing that after it was parked that it would not start again! After some arguing the Greg told me that he would try to buy a visor on eBay or give me a $100. Then as I turned to leave he told me that if he could not find one at a good price that he would give me $50 so I corrected him, letting him know that I expected no less than the $100 just promised.

On March 7, 2017 I noticed that the oil light came on randomly. I checked the oil level which was good and noted that the car did not overheat and called Justin to setup a time for this to be fixed, that it was probable the sensor, and to check on the status of the sun visor. I told Justin about the oil light and he stated that he would make it right but that the mechanics were only available during the week. I told him that I could not take more time off of work to bring the car during the week but that I could make it on a Saturday. Again, he told me that he would make it right and that he would set something up for a mechanic to look at it on a Saturday. He advised me that I should not drive the car until it was fixed. Although I was fairly certain that it was just the sensor, I drove my second car until I was able to bring the vehicle to Emmons on March 18 at 1:30 p.m.. I drove it to Emmons with three of my children and had the visor fixed but was told that there were no mechanics to diagnose and fix the oil light problem like I had been promised. Justin told me that it was fine to drive because it was probably just the sensor but that until one of the mechanics looked at it was still unknown what the problem was. I already knew this and demanded that they do “what was right” and fix the problem as I had been promised. Greg argued with me, telling me that it had been too long since I bought it, then stated that he did not know that it had been reported to Justin just after purchasing it. Then he told me that I could leave it and take an Uber home. He did not offer to pay and having taken Ubers, I contemplated the cost of the ride with my three children to Galveston and protested that this was not a reasonable solution. Also, stating that it is nearly impossible for me to bring it during the week as Justin knew and had promised to “make it right” before I brought it in that day. Greg offered to have it fixed at his cost. I protested that I should not have to pay anything and that I should be accommodated instead of inconvenienced as I had been since buying a car with problems that they had worked to conceal. Greg kept moving me away from the crowd of customers so that they would not hear the conversation. I told Greg off at the end of the conversation because I calculated that the gas money output, the time that it would take, and hassle to get them to complete and pay for the service was not worth it.

I did give them the opportunity to “make it right” by texting Justin on March 27, 2017 and stating that I could bring it in the following Thursday but he ignored my texts on that day and finally answered the text that it was his day off when I inquired about his not texting back on March 29, 2017.