My Eye Dr My Eye Doctor Refused Refund after 4 failed attempts to correct glasses Rockville MD

I purchased two pairs of glasses (one single-vision and another progressive-vision) from My Eye Dr in February, 2021, and they failed to produce the pair of progressive glasses without flaws (I couldn’t see out of them very well). They failed to fix the glasses after four attempts, after which I asked for a refund each time, and I was refused a refund four times over the course of six months.

Last week, 7/8, when I requested a refund for the fourth time, one of the sales reps told me, “If we give you a refund, we know you will never come back.” After a failed attempt to retrieve the manager, who refused to see me, another sales rep came to me and explained that they would fix the glasses after a fifth try.

I told him that I would never buy another pair of glasses from them again, and I left the store without resolution. On my way home, he called me and admitted that five attempts to fix the glasses was a lot, and that they would be issuing me a refund.

The fact that I was denied a refund four times over six months is the crux of the problem. I happen to be African American, and I am acutely aware of the subpar treatment that people who look like me receive from the healthcare sector. My Eye Dr.’s treatment of me—and I am sure others who look like me—contributes to the persistent reality of systemic racism in the healthcare industry.

My Eye Dr. must change their refund policy and the way they treat Black and other people of color. We deserve to be treated with dignity, respect and care, especially from healthcare professionals.

Therefore, I would like to have

1) a refund for the single-vision glasses that I purchased, and

2) a change in the refund policy, system-wide, so that customers who look like me would not be humiliated, and brushed off (like the manager did me), just for requesting restitution for poor quality workmanship.