Fastpencil Took my money and no services rendered Campbell California

About a year and a half ago, I sent Fastpencil $3,996.00 for a book package, buy 2 get 1 free.  I know publishing can take some time because this is the 2nd book of my series, so I didn't panic when I hadn't heard anything for several months.

Six months in, I tried to contact someone about what was going on with my book and found out I had a new contact at the company.  He informed me that they had lost my project but have found it.  I only talked to him once.  He told me to fill out something on the site and when I asked for help, he never answered, instead he gave me a new name.

He gave me the name Jessica Koob and said he was no longer working on my book, that she was going to be my new person in the company.  Another month later, on one of our calls (I called once a week to see if there was progress on the refund), Jessica yelled at me for mentioning I may to to the BBB.  She now dodges my calls and let's me go straight to voicemail, but doesn't return my calls.

I'm glad I took a screenshot of every message on my board because now the site won't recognize my email to log into my account.  In order to get her to call me, after I realized this; I acted like a new author and set up a time for a call.  She called and then realized it was me and stated she was still looking into the refund.  This was the only time after mentioning the refund that she called me back.  That was several months ago. 

Do Not Use Fastpencil