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Report: #1528177

Complaint Review: Fluffs Saddlery -

  • Submitted:
  • Updated:
  • Reported By: Susan — Maine United States
  • Author Not Confirmed What's this?
  • Why?
  • Fluffs Saddlery Spain

Fluffs Saddlery Jessica Firth, fluffssaddlery.com Product never delivered on, lied to about use of funds

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On December 14, 2022 I placed an order for a pair of stock Pioneer boots with Jessica Firth of Fluffs Saddlery. My boots were to be completed and delivered within 4 months. After 4 months I repeatedly asked Jessica for updates on my boots and all she offered was that 'they were coming!' But finally around June 1 2023 I emailed Pioneer directly; Jessica had never ordered my boots. They had no knowledge of my boots, there was no order placed and no money sent to them for the boots. At this point, Jessica had not only lied to me, she had taken off with my funds. I questioned her on this and finally on June 7th, my boots were confirmed paid for by Pioneer & they were to begin production. However, Jessica and Pioneer alike provided no further updates despite my repeated asking at end of July. In the middle of all this, Jessica repeatedly attacked me for daring to question her business methods and going to the manufacturer for more information. Why did she keep telling me the boots were coming if she knew she had never ordered them? She tried telling me the money had been held up in an international bank at one point, but if that truly were the case why hadn't she reached out to Pioneer in January to inquire on the status of my boots? In reality she had never paid for them and until June 7, she had really just accepted funds with no intention of sending me the boots I had ordered (however she's great at sending the wrong product so maybe that was her plan all along). Ultimately by last week (August 9, 2023) I finally had enough of this and I filed a complaint with my CC company. The sale is canceled and I want nothing more than to let everyone know what it's like to do business with her. I was threatened, lied to and I never received any product. Buyer beware.

This report was posted on Ripoff Report on 08/15/2023 05:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/fluffs-saddlery/jessica-firth-dotcom-product-1528177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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