Guitar Center Inc Guitar Center failed to deliver order Westlake Village CA

If you want a less than great experience, order something online from guitar center! We ordered a Christmas gift for our son back on 12/19/21 with a 12/22 expected deliver date, which never arrived. Guitar Center is taking no responsibility and are now passing the buck to UPS after it has been under investigation for 10 days. Still no resolution 20 days after the initial order. At this point, I just want my order, but calling customer service, talking to them through messenger and email has got us nothing but lip service.

I will never buy anything from this company again. We'll likely need to do charge back with the credit card company and reorder through Amazon, which we should have done in the first place!
Update 1/14 - Well for those who have seen my previous posts we are still fighting with Guitar Center on an order we placed before Christmas! After 10 days of not receiving it they told us was an a UPS issue and would need to investigate, but would it take up to 10 business day.

10 business days came and went and I PM'd them to which they gave me an 800 number and said to call and they would resend the order. My wife then called and spoke to someone who said they would need to investigate further but would have it resolved by today 1/14. Well, as you can imagine, she called today and surprisingly they still haven't figured it out and can't send a replacement until a "supervisor" looks at it. If you've read my previous post you'll noticed that I asked to speak to a supervisor nearly 3 weeks ago and was denied. These people are playing games! Don't spend your money at this place! They are completely incompetent. Spend the extra $20 and buy from Amazon or Sweetwater where you'll be taken care of. This is the last time I ever do business with Guitar Center.

Update - 1/17 We are now 28 days into this and still no product and no effort on Guitar Center's part to resolve! We've been promised several returned phone calls, but have received none. I've never had an experience like this! It's clear the package didn't arrive per UPS. The last customer service person had the audacity to suggest that we just pay for and order another drum set! I'm confident that they are going to do nothing to help, so at this point we've filed consumer protection complaints with the AG's office in our state and the FTC as well as a BBB complaint.