Hinkley Springs sent $42.00 dollar bill to collection service without contacting customer just found out today. 6055 so. Harlem Ave. Chicago, Illinois

I called Hinkley this morning to find out why I had not been receiving any deliveries to learn that my water service had been suspended because I needed a updated credit card, I asked the representatives why had I not been notified  she stated we sent out a bill that I never received both ladies said that they were sorry but there was nothing they could do. I asked if I could at least pay the $42.00 I was told yes by the first representive but we got disconnected and I called back again and the second representive told me no that I no longer had an account with Hinkley.