The Hotel Zamora Thieves! St Pete Beach Florida

I was robbed. I needed to stay at a hotel for a single night in two weeks time and reserved a room at the Hotel Zamora in St. Petersburg Beach, FL via Priceline.com. The wrong date was reserved by the web site - or - the right date never accepted; which one we'll never know. The Priceline.com web site chose and reserved the room for the VERY NEXT DAY with no cancellations being able to be made in less than 48 hours which meant a simple web site error would cost me $200.

I called Priceline a total of 8 times and The Hotel Zamora 5 times explaining their mistake to customer service reps who simply read from a script stating there was nothing they could do. Both Priceline AND the Hotel Zamora, both refused to acknowledge the computer/network/web site error despite the website showing my attempt to reserve the actual day I needed! Both pathetically hid behind policy excuses with The Hotel Zamora stating their policy offers no "modifications or exceptions," nor can they change dates despite it being an error and "it's clearly a Priceline glitch, not ours," while Priceline stated multiple times that "the Hotel is the only one who can make the exception or modification," and "we can't make contact with the Hotel."

Now, I'm out $200+ for absolutely NO REASON other than no one wanted to step up to correct a very simple problem. Since the Hotel benefitted from my loss, I now have to take the Hotel Zamora to Small Claims Court where either an Attorney for Zamora Hospitality Group, LLC or an officer/member of the LLC must show up to court.

You think better business sense would prevail and they would simply correct the date to keep a customer happy instead of having to pay people (an Attorney or a 'Member' of the LLC as per FL Small Claims Rule 7.050) to sit in court all day and risking more bad reviews on their site? NOPE! They'd rather steal from the little guy hoping he'll do nothing about it and keep quiet!