IKEA USA Failed Delivery Atlanta GA

I ordered items from IKEA on April 21, 2020 online that was supposed to be delivered on May 27, 2020. Not only was the item never delivered, I did not receive any status updates or a tracking number (as promised). I attempted to contact IKEA and they do not answer their phones, the stores are shut down; there is no way to email them or contact them in any way. So, I tried to cancel the order online and received a bold, red message that I would still be charged for delivery!! (even though I never received the item).

IKEA had five (5) weeks to contractually perform as promised. They accepted my payment and I expected delivery of the item I paid for as promised. I did not agree to pay for a service (delivery) that I did not receive. This experience has ruined the goodwill of IKEA with me. As a result, I will never do business with IKEA again. In fact, it's as if they are out of business anyway.