Impact Tint and Audio Did Half the Job, Charged for Full Job, Tyler Texas

If I could rate this company zero stars, I would.

My husband made an appointment for me to get the tint removed and new tint installed on just the back windshield of my Toyota Camry. I arrived at 11:45 for my noon appointment. At noon, two of the employees left, presumably for lunch, leaving no one up front. About 12:25 I went up to see if I my keys were lying there, to get my phone charger out of the car (which still was out front) and it was funny how quickly the guy came from the back wanting to know what I wanted. I asked him how much longer till my car got taken back and he said he was finishing a job that would be about five more minutes. I got my charger and sat down to wait. At about 12:45 he finally came and took my car back. I continued to wait. The guy in the back who was supposed to be working on my car was continuously up front waiting on other customers while the staff was all at lunch.  At 2:15 I asked the girl up front about how much longer it would be. She checked with the guy in back and returned, saying it would be at least another hour. I said I could not wait another hour and she said she told my husband when he made the appointment that it would be a "two and a half to three hour job" (I called my husband when I left there - they did NOT tell him that or he would have dropped the car.)

At that point I asked what condition the car was in so I could take it. She said the tint was off but there was glue and I wouldn't be able to see. I told the girl I would pay them for removing the tint and wanted to take the car. She said they would bring the car around. I decided to go around to see what my car looked like and what they were doing, and she warned me I needed to wait for them to bring it up front. I stayed where I was, watching the car. Finally the guy brought it out.

They charged me $170 plus tax which the friend who recommended them to me said was the total it should have been for the whole job. I really blame myself for staying there when I saw the girl that worked up front. Shorts with her butt cheeks hanging out and a t-shirt that had a picture of a stick figure humping a "U". Pretty good indication of her attitude and the attitude of the guy in the back, whoever he was, toward customers. 

I attempted to dispute half the charges with my credit card, but Impact presented lies in the dispute investigation.  They told the credit card that they told us how long it would take, that they "quoted" a price to us, and that I was not even there two hours before I suddenly demanded my car.  Despite them admitting they did less than half the job, the credit card found in their favor.  I am left having to pay for someone else to put the tint on my car when I have already paid Impact.

Save yourself the heartache - this company doesn't treat its customerrs well and the employees don't mind lying when someone calls them out on bad service.