iRobot Roomba iRobot has ripped me off and will not make it right Bedford MA

After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7.
I might as well have burned my money.

In short, this thing has not worked properly since day 1.
It:

- Won't reliably dock

- Gets itself stuck all the time

- Suction is not great, and has never been

- Does not do very well with pet hair, despite their claims otherwise

- Often decides there is something wrong with one of its wheels. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that.

- Many times when it gets stuck, it will try to force its way out, and push my furniture around. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to... IDK what?? Force its way out? Break my furniture? No joke. I'm sitting here thinking "well, you got yourself in there, why didn't you just back out exactly the way you came???"

Their "customer service" is truly awful. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. So there's an hour+ of your day gone.

Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with.

Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it.

Many angry calls later, they started promising me they would send me a replacement robot.
Nothing. Crickets. I got no replacement.

Now I'm back again with them, and they "escalated" my issues, and claimed once again that they would indeed get the replacement out to me. That was on 7/19/2022.
They claimed I would get an email with shipping / tracking by Friday 7/22/2022.
Guess what???? I got nothing. Here it is, 7/25/2022 with still no help and my money has been swindled away from me.

I've lost hundreds of dollars and countless hours that I will never get back thanks to this awful company and their scam products.

Now I'm here telling all of you to save your money and just use a regular vacuum. A regular vacuum is faster, does a better job, and is more reliable.