Karen Jai Home Janelle Langford They did not deliver items and refused to refund or communicate with me & were incredibly unprofessional

I have had multiple issues with this business. I was given a $500 gift card from a friend. I ordered goods that were not delivered for almost 5 months without any comment from the company that things would be delayed. Finally, I received some items but some were incorrect (i.e. I received an item that I did not buy but did not receive an item that I did buy).

I emailed the company to let them know and they accused me of lying saying that the item had been shipped and they sent me the shipping information. I again reiterated that an item was shipped to me and that it was the wrong one and I would happily return it to get the correct item. They did not answer me so I posted a public instagram message asking them to respond. They deleted it and the "customer service representative" then messaged me saying "don't play with fire.

Do you know who our owner is? We can make you look very bad for doing this" -- I'm still not sure what that means or who their owner is, but finally I received a phone call from Janelle (the owner) directly who called me a bi*ch and then only when she finally stopped and listened to me and understood that they shipped me a MORE expensive item than I wanted did she apologize and offer to send me the correct item if i returned that item.

Perhaps unsurprisingly, I returned the item she had incorrectly shipped and she never mailed me the item I had paid for. Because it was purchased with a gift card, I could not dispute the charge. I followed up with them multiple times and they never so much as responded to me. I had also purchased a $98 tissue box, whcih they alerted me was discontinued and I would be credited to the gift card for the amount. Again, I was NEVER credited and it has been months.

I have followed up several times and no one has so much as responded to me. Likely because I left a facebook review detailing this review (check out their facebook page - many people share similar experiences to me, which is just such a shame). Also, it is worth noting that all of their items ship from China and yet the owner has made false claims on her website that she designs these items.

I already know I'm very likely to never see my money again, but I do not want this to happen to others who are not so fortunate as to not have to worry about a few hundred dollars. Businesses like this should not be allowed to continue. Here is her facebook page - https://www.facebook.com/karenjaihome/