Knott's Berry Farm Dangerous area and unhelpful customer service Buena Park California

On 07/01/2023, My family and I visited Knottsberry Farm, parking in their paid lot before joining the rest of my party of 12 for a day at the park. Upon returning to my vehicle, I discovered that thieves had broken into at least five cars, including mine, and stole a purse with over $300, gift cards, personal items, and various toys. The purse was hidden under the seat and had several irreplaceable items such as family photos. I tracked down someone from park security (which took a while to find) and also made an incident report with the Buena Park PD. I had to spend hours cleaning up the glass shards in my vehicle and paid around $400 to replace the window, the glass shards also left unrepairable scratches to the car interior.

Despite Knottsberry Farm offering paid secured parking, it proved not to be secure, as thieves had enough time to break and peruse into several cars during park hours. I attempted to call their customer service for days but was not able to get through. I filled out the customer service form on their website and was emailed by Michael Bogosian, the head of security, who asked for the police incident report number but never followed up. After two months, I contacted him again, Michael was apologetic and he promised to resolve the issue but needed the credit card info which I purchased the tickets with, but I recently closed that account and no longer had that information. I was transferred to Donna E from guest services, who could find my parking receipt through another credit card  but not the ticket receipt. She stated they couldn't reimburse me without the credit card information, and when I suggested park tickets or credit instead, she told me that they could not offer that. I asked to speak to a supervisor but she refused, not offering any further assistance and eventually hanging up on me. Subsequently, I received no communication from Donna E, Michael Bogosian, or any park employee.