La-Z-Boy But it's under warranty, right? Think again. Monroe Michigan

I could go on at length but to the point:  La-z-boy first agreed to repair or replace a defective rocker -  tipping hazard & poor seat construction - then they had a representative call and leave a message that rescinded that offer.  This after they had me go to great lengths to turn the Chair over and get all the data. 

I didn't mind when I thought we were having a mutually agreeable and constructive dialogue.  They acknowledge it's still under warranty, they just can't be bothered.  Below is the message I sent them re: their cancelling a service call after having made the appointment. 

I never did hear back but a quick search of the web indicates this is pretty common.  If you worked in customer service would you ignore the following email?  Caveat emptor. (See below).

Good morning.

Recently I was in touch re: the problem described below. Shortly after I was contacted by a La-z-boy representative. Who researched the problem, noted I was still under warranty, and she set up an appointment for June 22nd. All was well and indicative of the fine practice I've come to know from La-z-boy over the years.

Then, however, I received a call telling me La-z-boy thought I may have purchased it at Wayside and that I should seek remedy there. She then added that she was canceling my appointment.  From the tone and tenor the woman sounded to have come from La-z-boy HQ. THE END RESULT IS I THAT I AM RECEIVING NEITHER COMFORT NOR CARE - I'm not yelling the caps are merely for emphasis. Simply put your company is engaging in bad business.

Please put me back on the schedule for a service call and call/write to confirm.  If you do not I will have to share my story on Ripoff Report. Bad Kitty, and all the rest of the consumer complaint sites of which there are many. Consumers will think twice when they find the shaky manner in which Lazy-boy handles its warranty claims. In the economy, as it currently stands, I would hate to relay my story to the many thousands of readers who turn to these consumer review sites for guidance.

Please remedy reschedule my service call and contact me a.s.a.p