Leaf Home Water Solutions Refusal to remove water system when it was unprofessionally installed and water quality is unacceptable Hudson OHIO

From the first day of the installation of the water softener/filter system we requested it to be removed! 

The installers did not speak English so we could not communicate with them when we were promised they would explain the system in detail to us, they left wires hanging in our basement, hung a power strip in the middle of our wall and the bypass valve does not work so we cannot bypass the SLIMY, GRAY, UNDRINKABLE WATER in our home. 

From the day of the installation, 3/21/23, we have requested this company REMOVE THIS SYSTEM FROM OUR HOME as we are dissatisfied with EVERYTHING!  First speaking with sales rep Dave advising of hanging wires and horrible water quality, then we spoke with Nick, who does not return calls and then his boss Vince who was supposed to help us get the uninstall but he never returned a single phone call. 

After days of flooding their service desk with phone calls, we finally heard from Jordan, the Regional Installation Manager in the Ohio office, we are delaing with Philadelphia, he said they had to send someone out to test our water before they would uninstall the system.  We reluctantly obliged.

After the water test and multiple calls to Jordan to find out when the system would be removed, I finally got him on the phone, and he said he would follow up and we would be hearing from Corporate to get the system uninstalled.  We have yet to hear from them!!! 

Instead, Jordan had the incompetent person Nick from the Philadelphia office call me to say since they feel the water system is working fine they will not be giving us a refund and are basically going to do nothing!

They have not provided me a copy of their water report so now I have to have someone come to do an independent water test.

It has been over 2 weeks since the system has been installed and we have had to deal with this HORRIBLE UNDRINKABLE SLIMY GRAY WATER, hanging wires in my basement and non-existent customer service.  We cannot sleep and I get sick to my stomach when I am thinking about it, it has consumed our lives!! 

We have insisted on getting this water system removed since day one with NO sense of urgency from the company and no one giving a crap about how unhappy we are with their product quality and customer service!  We have disputed the charge with our credit card company and want them to pick up their system so we can be done with them!