On Location Events, LLC Over Promise, Under Deliver, Poor Security That Created a Dangerous Experience New York New York

We had the On Location Theater Hospitality Suite Package for April 28th at the 2023 NFL draft. As Motley Crue was wrapping up their final song there were 3 men in black with purple On Location badges coming into the hospitality area, past security. We were standing in front of a table watching the show. In the center was a bag of NFL Shop gear we had purchased. One of these young men grabbed the bag and ran. I caught him and grabbed the bag out of his hand. I began to question him and he ran. I notified the NFL security person who was watching the show instead of doing his job and he did nothing. There were two other On Location guys that witnessed the whole thing but did nothing to help me and told me they had no idea who the guy was. If that was the case, then how did this individual have clearance to even be in that section? Why did we pay $1500.00 dollars for this type of security? Earlier in the day a little boy left the section and went down on the main floor to try and catch a t-shirt being thrown from the stage and was escorted back by a uniformed police officer, but people were being allowed to rob us in our VIP section where we had to fend for ourselves. So a little boy catching a free t-shirt is a high priority target, but people that pay hundreds of dollars for merchandise and safety are neglected? I spoke with a female manager that told me they had cameras they could look at. She and her boss gave me a weak apology and sent me on my way as if this did not matter and was beneath them. Sad situation to say the least. I sent this information to On Location and the NFL. Bart Brannon, Manager of Guest Services emailed me back and told me he would investigate this with the local KC team. That was on 4/29 and we’ve heard nothing. He has since stopped answering emails. Avoid doing business with a company who lets their own people pray on the patrons who they overcharge and under deliver to. The stools the provided were also subpar for a VIP area.

I filed a report with the Better Buisness Bureu and On Location would not respond with them.  I am not the first one to do so and their BBB rating is a D-.