Lowe's, Brookhaven, PA Asst. Manager Palo Failed to deliver curbside pickup. Enter the store to inquire where my order was. Came back to find my truck ticketed for being in the fire lane. asst. manager refused to pay for the ticket. to Brookhaven Pennsylvania

Ordered closet doors, online, for pickup curbside at Lowes in Brookhaven PA. Received a call from the store on 11/17/22 that they had my doors. We agreed to a 1:30  curbside pickup on the same day. I arrived as agreed. No one was there waiting for me. Parked in front of the doors leading to Customer service, curbside, and went in to find my order. The folks behind the Customer Service desk had no idea about my order. It took over an hour for them to locate it. It was found in a storage area with in 10' of the service desk. I was provide no pickup paper work and no one helped me load the doors. I'm 69. When I final got back to my truck I found that I had been ticketed for parking in a fire lane, which extends the full length of the store, curbside. The ticket was timed at 1:39 PM. only minutes after I entered the store. I went back inside and explained to the lady at the CD desk what had happen, she went and got a gentleman named Palo. He apparently is an assistant manager there. After quickly explaining what had just happened, I was told it wasn't Lowes problem, I disagree. How can you offer curbside service if it is illegal to park or stop there? My ticket cost me $50.00. This.store's customer service is terrible. They are offering fraudulent services and are in breach of our contractual agreement.