Lowes Home Emprovement Will not honor warranty on appliance Jacksonville Florida

I purchase a Frigidaire range from the Lowes home emprovement store in Jacksonville, Florida in 2019. I also purchased a five year warranty with the product from Lowes. When I tried to contact Lowes to have some repairs done to the range I was not able to reach anyone.  I first tried to call the Lowes in order to have someone to come out and repaire the product but was put on hold and know one answered the phone. 

So I went to the website, put my information in, I was then sent a passcode to use to get into the account. I put the passcode in and the website sent me back to the beginning were I put the first information in. So I put the information in again and the website  sent me back to the beginning asking for the same information for a second time.

This was not working so I clicked on the live chat window. I was asked several question that did not have anything to do with the warranty, and finally I was transfered to a live chat representatitive. When I asked how can I contact someone about have a repaire to one of their products that had a warranty on it, she said for me to go to the website because she could not help me. I just want Lowes to honor the warranty that I purchase from them to repaire the stove. Please.