Complaint Review: Oak & Hearth - Santa Ana California
- Oak & Hearth Orange County Santa Ana, California United States
- Phone: 702-420-7553
- Web: shopoakandhearth.com
- Category: Fraud, Billing, Gardining tools
Oak & Hearth Monthly charge without telling customer Santa Ana California
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I ordered a metal brush head for my weed eater and at checkout there's an option for "PRIORITY PROCESSING" which I checked.
Unknown to me what this meant is a $12.74 charge MONTHLY for "membership" in the organization which would give you a certain percentage off of select items and priority shipping on any further orders.
They did not specify the monthly charge or if they did if was hidden WAY DOWN in the small print. It has taken me 5 months to get them to stop taking money from my credit card and I finally had to go to the bank and cancel my card. The Better Business Bureau has given them an "F" rating and all the complaints are the same as mine, continual charges without knowingly giving consent, then having a difficult time getting it cancelled or a refund.
I hope someone else may learn from my costly mistake as I called for a refund and they might as well of laughed in my face!
This report was posted on Ripoff Report on 01/14/2022 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/oak-hearth/santa-ana-california-monthly-1515226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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