Oxi Fresh Carpet Cleaning Did not perform services to my expectation, and now avoiding my attempts for refund Denver Colorado

 

I ordered my carpets to be cleaned based on an ad that I received in the mail advertising that they are pet stain and odor removal specialists. I spoke with the call center rep who scheduled my appointment. Upon their arrival, a street clothing dressed person showed up in his private vehicle, used my garden hose to mix his solvent, sprayed it on my floor, then without extracting anything, or following other company procedures, "cleaned" my carpet. he skipped rooms, and then proceeded to add on extras that cost money without advising me first. Walking in and out of my home on the wet carpets with street shoes without covers, and left my carpets wet for 8+ hours afterwards. (advert says carpets dry within 1-2 hours) my carpets were not cleaned to my satisfaction, and upon calling to complain, was not answered for two weeks, upon which a company rep named Jamie Himes came to my home a week after his first contact, admitted they could have done a better job, that their advert was misleading and that the gentleman that came to my home did not follow company procedures, and that I should have been advised of the procedures from the call center when I scheduled my appointment. He then asked for a chance to rectify the situation by redoing my carpets and when I declined, said that he would speak to the owner about a refund. I called him back a week later, and he advised me that the owner said that he would refund my money. I asked when, and he said he would call me back.

A week later, no phone call, and no answer to my follow up call to ask where my refund was. Another week went by and I called him again (June 21st) and his response to me was that he had done all that he can do to get my refund by asking the owner to send it back to me. He refused to give me contact info for the owner, and again stated that he would call the owner again to find out where my refund was and call me right back. Today, June 25th, I have called him 3 more times, with no answer to any phone call. I have called the call center, and his cell phone to advise of my intentions of filing a claim with the courts for my refund.

Adrian_s longmont, Colorado
U.S.A.