Pillow Pets My Pillow Pets CJ Products Placed an order, didn’t receive what I paid for. They stole my money and have ignored every single attempt I have made to contact them for resolution. Oceanside California

I placed an order for 2 pillow pets on March 22nd. About a week later, I received only 1 item even though they informed me they shipped together. On April 3rd, I tried calling their customer service phone number but no one would answer and all 3 extensions voice-mail boxes were full so I couldn't leave a message; so then I reached out to customer service through their online messaging, letting them know I didn't receive the item and needed them to ship it as soon as possible. Their FAQ's say it takes them 24-48 to respond to messages and emails. So I waited for a response, and never got one. I messaged them again on April 5th, no response. Again on April 9th, still no response. I also emailed them on April 9th, no response. Then emailed again on April 12th. I even messaged them on Facebook and only got a response from their auto reply bot but never heard back on there either. I finally get an email on April 14th and all they said back was "Which item did you not receive" no apology, no urgency, no care that they ignored me for weeks. I emailed them back the same day and again back to radio silence. 5 days later, on April 19th, they finally responded with "will have warehouse ship again" I asked for the tracking number to ensure they actually sent it, and straight back to radio silence. This is all while calling them multiple times through out the month as well, always with no one answering no matter what time you call, and their voice-mails all consistently full. I emailed and messaged them again today but at this point I have no idea what to do. They just stole my money and continue to ignore me. It's now been over a month and I have only received 2 very short unapologetic emails with no help. This company is scamming people, stealing their money and completely ignoring their customers. No one should ever buy from Pillow Pets or any other CJ Products business.