Complaint Review: Pure Talk - Covington GA
- Pure Talk 11100 Alcovy Rd Covington, GA United States
- Phone: 877-820-7873
- Web: PureTalk.com
- Category: Major Cellular Phone Companies, Cell Phone Provider, CELL PHONE SERVICE PROVIDERS, cellphone service, Cell phone, Cellular Provider Fraud
Pure Talk Non-refundable service charges for service not received Covington GA
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered a phone from Pure Talk and paid them $50.00. The phone was supposedly activated in August, 2023. However, after receiving four SIM cards from them, which wouldn't work in the phone, they determined it was the phone that was defective but would not refund the cost as they only give phone refunds for 30 days. I would have to contact Nokia, no doubt in China.
I spoke with Omar on 12/7/23 and was told all the charges I had incurred would be refunded due to no service being used and the defective phone. This never happened. I did receive a credit on my charge card for $14.97 but not nearly the amount I was told.
When I spoke with a rep today, January 15, 2024, she told me I would have to dispute the $22.43 monthly service charge with my bank because Pure Tallk doesn't refund service charges, apparently even if the customer never got the service!
She couldn't find my account in 2024, which was closed out in 2023, and the only credit she saw was for the $14.97. Apparently she didn't read Omar's notes in my account stating the issues and the need for a complete refund since August, 2023. She also said she didn't have a supervisor I could speak with and that the supervisor would tell me the same thing.
I will be contacting corporate, who is supposedly located in GA.
This report was posted on Ripoff Report on 01/15/2024 04:37 PM and is a permanent record located here: https://www.ripoffreport.com/report/pure-talk/covington-ga-nonrefundable-1530684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.