Ricoma Embroidery Machines Ricoma Embroidery Machines sent me a broken working machine,and poor service response, not standing up to the warranty on all parts. Miami Florida

MT-1501 Commercial Embroidery Machine, unit is 3 months old has never worked right, This machine has not worked good for days in a row, has cost me time and money, there is no trade in value. The company that I purchased from out of Florida 11555 NW 124th St Miami, Fl 33178 told me it was the best thing out there and I would not even have to put any money down to get it, from day 1 this machine has been a boat Anchor. I sew out 13 programs then the real fun started. This machine had a problem from the start we could not see, head was hitting the head change motor, was working with the Ricoma highly trained and educated service staff who after weeks of online and phone calls sent me a computer part. to resolve a mechanical problem, when this did not work had me for the next 2 weeks take apart and put back things that did not have any thing to do with the problem.Not knowing I was going to become the mechanic on a brand new machine, now the tension wheels are stopping the thread from passing around them, after having a professional sewing machine mechanic look at it we found that all the bearings have a extreme magnetism to them, After consulting 2 bearing manufacturers that said that is the number 1, and number two problem that kills bearings, I was informed by the people at Ricoma that this is not a problem for bearings to have on a Ricoma Embroidery machine and learning from the Pro staff at Ricoma that the manufacturers of bearing do not know what they are talking about. I have taken 2 of them, you can see from picture apart and there is no grease in them. The bearing manufacture said I stand corrected, grease is the number 1 and magnetism would be 2nd with dirt but if the side covers (seals)on the bearing are the right fit dirt should not be a problem. Just made the 2nd payment on this and Ricoma wants to think about how we will approach the next problems,so I have decided to sell this unit and go back to the 2nd and third place manufactures to have something that works every time I turn it on . I have tried to trade this unit in but no one wants it even if it was working. There is more I could say about the company and its fine staff, The sales people are great. after that good luck. I wish I still had a boat I could get some use out of it. so you know my back ground is in product development with over 40 years experience and with patent's to back up my understanding of mechanical products. owner of 3  large welding and machining shops in the Houston area, Ricoma staff will take up your time and money willingly at Ricoma.

I was never told about how I would be working on this machine from day one and that this would be a full time job trying to keep it working. so as for now I will have the other machines I have working around the clock. and put this one aside for someone who has time and money to kill.  OK new up date it has been 9 days sense I last talked to the people at Ricoma, Good thing I am not making a living on this junk machine, I got a hi tec service Guy you need to call at Ricoma his name is Alex at EXT. 3303 he has been there for a full 2 weeks now and has it under control. his side kick is Carl D at EXT. 3304 the 2 of them can run, run I say Ricoma with the top notch training the 2 of them have should take this company places at a fast pace, think there is a VP Alissa from a lite beer company, that just retired, looking for a job that can help this company soar like a Anvil. any way I have like the past taken this in my own hands and found away to replace the bearings,  while I wait for the Great people at Ricoma to come up with a fix for this machine. will update when I have news. as of 4/17/23 you can see that Ricoma has made the move to replace the wheels at no charge to me according to the document they have sent we will see if they come through. find it funny that they now after a few days admit there just might be a problem.Allegedly!! up date 4/19/23 Ok with out fail Ricoma did not let me down!! Knowing I am showing them multiple tread break detection wheels are bad send me one, so a 15 needle machine now needs to run as a 1 needle machine, People if you buy from this company and have the same problems as I have you did it to your self, just like I did. I was told I would not be happy and went agents my better judgment,4/20/23  keep that in mind, 3 times the downtime as to be working.hard for you to make a living this way. I guess this is what a rain-out looks like. stay in tuned. to the next thing I have to deal with,people you can call me any time about this -send me a email name aol.com ---------I am just trying to help you people to understand some of the problems you will have and some you can fix.4/21/23 new up date. Ricoma has new way of standing behind there product, reminds me of a Tommy boy seen. https://www.youtube.com/watch?v=juNqfxhirBM   you want me to take a cr**in a box and put a guarantee on it ,,, because they know they sold you a piece of cr** sent me this bill to fix there 3 month old piece of cr** invoice to prove what I am saying. Do not make this mistake I made!!! Buy from another tooth fairy!!!! Just cant make this up!! worst example of customer service I have ever seen!!