Complaint Review: Roku -
- Roku United States
- Phone:
- Web: roku.com
- Category: Streaming Service
Roku Pre-purchase confirmation of media server accessibility - which is untrue.
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Users' local media servers are alleged to be accessible using the Roku Meida Player "channel", which must be installed from the Roku "Store". This worked for a while then refused to locateteh media server on my network.
Tech support advised to reinstall the app, which I did (though no indication that this is necessary was EVER given). A couple weeks later the same issue occurs again. This timeeven a re-install won't fix. Obviously a fraudulent misrepresentation of functionality, which isn't a bug as it's obviously done on purpose to force users away from their own content to pay-content on one of their (Roku's) pay services.
The pre-purchase indication that this functionality was provided is fraudulent and deceptive. It's provided initially - through an app they control - and then later removed.
This report was posted on Ripoff Report on 07/02/2022 01:04 AM and is a permanent record located here: https://www.ripoffreport.com/report/roku/prepurchase-confirmation-1519474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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