Root Insurance Tess Robert Jason Totten All I can say is if you are a Root customer, cancel that policy before an incident happens. Their policy is: take your money and avoid paying claims. This is the worst insurance company on planet earth! Run! Columbus Ohio

I found a new insurance company a c'pla years ago. Company name: Root insurance. They seemed to have fairly low rates so I gave them a try. What a mistake!

On August 11 2022, thieves helped themselves to my catalytic converter. I called police and filed a statement. The adjuster appeared to be on the case. He said a check was sent out on the 15th and it would take 7-10 days to get to my mechanic. The mechanic showed me the part. He had it delivered to his shop.

The entire muffler with converter attached. However he never got the check and as I expected, he wouldn't do the work until he was paid. As it should be. Now, I'm not wealthy. I can't afford to take 2 days off work, much less 10!

Other insurance companies I've been with tend to settle claims much faster. But this company obviously doesn't want to pay because they've made it clear they don't care. My premiums are paid on time every time since I have auto-pay.

All I can say is if you are a Root customer, cancel that policy before an incident happens. Their policy is: take your money and avoid paying claims. This is the worst insurance company on planet earth!
Run!