Southwest Indian Foundation Refunding Shipping Charges Ripoff: CHECK YOUR BANK STATEMENT! Gallup New Mexico

I seem to be having similar experiences to other reviewers. My first complaint here is that I returned a $159 item because it was defective. I first called and had a fairly lengthy conversation with customer service rep "Kenna," who informed me that the shipping and online fee would be waived for this return because the item was defective. Upon checking my credit card statement, however, I saw that I was only refunded $159 of the $173.50 I was initially charged, so I attempted to contact them to request a refund of my shipping charges. There was a fairly large patch of missing hair on the front of this item, which was obvious before I even opened the plastic packaging, so it never should have been sent out. In fact, I believe that it had at least been opened by someone else, so I think that they saw that it was damaged but attempted to pawn it off on someone else after it was returned previously.

PS: number my bank gave me to reach them, to get around their customer service number, is 505-863-2837, if you just keep getting that recorded message.

I made multiple calls in an attempt to reach customer service, only getting a voicemail that states that they are on the phone with other customers, and to leave a voicemail for someone to return your call. Three calls and almost two weeks later, when my voicemails weren't being returned by customer service, I called another number which was provided to me by my bank, and actually reached someone. However, I was then informed by "Crystal" that no information had been entered that the item was defective, although I have a photo here of the return form I filled out and sent with the item, which clearly shows that I circled in red DEFECTIVE ITEM.

So, point here is: they definitely knew that it was defective, and are just trying to screw people out of some more money. I get that this is supposed to be a charity, but it needs to be an honest one. I have a photograph of the actual form I filled out, and "Crystal" informed me that the information stated that I just didn't want the item, so my shipping charges were not refunded. This is just blatant dishonesty, and I believe that they probably pull this all the time, just hoping that people won't notice that they haven't refunded the shipping charges. That's the kind of thing which will get you both a one-star Yelp review, a complaint with my credit card company and the Better Business Bureau, because I want this documented in case they try to pull this with anyone else, and I strongly believe that they likely do it routinely.

As other people have also commented, although I wasn't going to go there initially, the quality of this item was very poor in any case: the fringe was all crumpled, and there was a rather strong chemical odor. Just not the kind of quality I would pay nearly $200 for, charity or not.