Starbucks Totally wrong order- run around - poor outcome Murrysville Pa

Starbucks - 2nd time order was messed up. Murrysville Starbucks couldn’t seem to get any part of the order correct. BF placed order at drive through…

When my order was brought home it had no whip, no caramel ribbon crunch no extra espresso was not even the correct size. There was no name on it and no sticker on the cup.

We called to get a refund and they wasted 15 minutes going back and forth between the girl who answered, girl at the register, whomever took the order, made the order, worked the window and whomever else they could waste our time with. After which they said they couldn’t find the order at all. Then the little hint of "maybe you ordered it wrong - look at the sticker on the cup- which didn’t exist. Not even a name on the cup. Finally we got "The girl at the window doesn’t remember the order”

Asked to  speak  with the manager, Kim, who said our only option was to drive back to Murrysville #starbucks, a 45 min trip for us to go there - order- come back for a drink they messed up. They could not refund the card, give us app credit, nor an option to use at any other Starbucks.