Straight talk wireless Screwed over rewards and misinformation. Miami Florida

Having used their gold plan for over a year and racking up points, I decide to use them as their automated "service" keeps telling me I have enough for a free plan. So I look them up and see that I have enough for the silver. Both silver and gold have " unlimited data.

But apparently the gold has unlimited up to 200gb, but the silver I hear from their customer service has up to 60gb. I have already purchased via the rewards the silver plan to begin at the end of my present service which was already renewed by their automated service.

The rewards was told to me after renewing. I purchased the silver plan before calling to see what that asterisk after unlimited was to hide. The gold plan for 55$ is the plan I am currently enrolled in. The silver only had a difference of hot spot and wifi usage written on the plan page. Nothing was said about their so called unlimited data.

200 gb for gold but apparently unlimited means something quite different for silver: a whole 140 gb worth of difference! Even their customer support first told me that unlimited means unlimited until I had to explain to them that Gold is 200 and I'm being told silver is only 60. Either they are very conveniently forgetful or they purposely withhold vital information.

Now they tell me refunds on rewards is not possible! That's over 4500 accumulated points gone to waste! Plus I have to stop them from switching over to a plan I don't want or can afford getting before my current much better plan ends. Tried to reason with them to get back said points to gather the necessary amount for a free gold plan. But they are resilient in sticking me for something worse.

Cancelling the new one however, will not refund the reward points it will just have them gone as though never there. THIS IS A SCAM!!! IF UNLIMITED MEANS FAR DIFFERENT FROM ONE TO THE NEXT IT SHOULD TELL YOU!!! It tells of other differences why not the "limit" on the unlimited data?

Do the math: unlimited (60gb) VS. unlimited (200gb)???? Not only is unlimited basically not unlimited but that's all right, 200 goes a long way; but 60 doesn't. Rewards should be refunded and plans should be explained WITHOUT having to go around the world to find out the why's and wherefors....