Complaint Review: Studio 154 Nashville - Nashville TN
- Studio 154 Nashville 154 2nd Ave North Nashville, TN United States
- Phone:
- Web: https://www.studio154nashville.com/
- Category: Hotel
Studio 154 Nashville No Refunds For COVID-19 Nashville TN
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We booked online through Studio 154’s website on 12/6/19 for a reservation in September 2020 before anyone had even heard of COVID-19. We contacted them to cancel the reservation on 7/8/20 due to trying to limit non-essential travel. We were told they were enforcing their cancellation policy of charging 1/2 of the amount paid which was the room charged paid in full for all nights booked.
We explain to the manager Jamie Walicki through numerous emails that we had booked before anyone knew of COVID-19 and we were canceling over 90 days out. She refused to issue more than 1/2 of what had been paid. My sister also booked in December 2019 through an online 3rd party and was given till 8/28/20 to cancel and receive a full refund, when I emailed management about this they replied 3rd party bookers can offer different refund policies(better) than the hotel themselves.
At a time like this one would think there would be more understanding but understanding nor customer service exist at Studio 154 based on my experience.
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This report was posted on Ripoff Report on 07/10/2020 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/studio-nashville/tn-no-refunds-covid-1497437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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