Report: #1528948

Complaint Review: SuperJeweler - New York NY

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Ripoff Report is Xcentric Ventures

Submitted: Wed, September 27, 2023
Updated: Thu, September 28, 2023
Reported By: june — canterbury Connecticut United States

Author Not Confirmed

Why?

SuperJeweler 62 West 45th Street 2nd Floor New York, NY United States

Phone:
Web: Superjeweler.com
Category: Online Jewlery Sale, Jewelers, Jewelry Stores, Jewelry , Jewelry sales

SuperJeweler REFUSE REFUND for poor quality ring repeatedly losing stones New York NY

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Wedding set purchased 3/21 for wedding 5/21. Within a couple months, the band lost stones and they repaired it, taking a couple months in their shop. Within 2 months same thing. It has now been 2 yrs of owning, with 6 repairs in their shop,each repair lasting 1-3 months.

The ring is only subject to the wear and tear of keyboard typing. Not ditch digging!!!

They have consistently refused return and refund citing its past due the 60 day return and they will honor their "lifetime repair". Today, the CEO said its reasonable to lose stones "frequently".

After the 2nd repair, I began asking for refund. At this point, its clear they will not. I dont think its reasonable to need 6 repairs in 2 years, having spent more time in their repair shop than on my finger.

I have dealt with the company president who could do the right thing, but won't. What a RIPOFF.

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This report was posted on Ripoff Report on 09/27/2023 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/report/superjeweler/new-york-ny-refuse-refund-1528948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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