TD Auto Finance TD Bank Paid off my loan they failed to release the lien after multiple requests

This whole thing started when I was attempting to change my name on my title and my registration due to marriage the lienholder TD auto finance did not send the appropriate paperwork for at least two months to my local DMV in which time I was frustrated with that and I sent them a cashiers check to pay off the balance in full now.

I am requesting a lien release document that will be accepted by my DMV. I have provided this to them multiple times and they failed to send it to me and failed to release the lien. Their customer support is horrendous including referencing me by my old name even after I get done explaining what my new name is on the same call.