Tmobile They racially profiled me & didn't give me the credits they promised. Albuquerque New Mexico

I've been having an ongoing issue with Tmobile and their customer service representatives for the past year. I brought in my own phones and they upsold me 5 lines and told me that the fourth line and the Ipad would be free. I didn't really believe it but I signed up with their business account anyways and now I get what the individual who sold me the phones did.

He knew by adding 5 lines he would receive a commission. He told me it would come with free Hulu, Netflix, and Tidal when he knew those services were not for business accounts and were just for personal accounts but he told me they were for business accounts anyways. So after not receiving the services as promised and having to pay for them out of my own pocket for a few months, I started to wonder when was my services going to be added to my account.

After several failed attempts and having to deal with rude representatives and being hung up on a few times, I came across an individual who was rude, disrespectful, and racially profiled me and called me the "n" word. We argued back and forth until I eventually hung up and proceeded to make a complaint.

The representative who handled my complaint pulled the call and upon their internal investigation and reviewing the phone call, the representative decided that the other representative was in the wrong. The representative told me I would get a credit of $1,000 towards my bill, a year of AppleTV, and a year of Paramount+ on Tmobile. This never happened.

So I've been continuing to reach out to the Tmobile representatives trying to fix the issue and all I got was a bunch of rude and disrespectful representatives. And to top it off, one of the representatives had the audacity to threaten me several different times that they were going to cancel my account then hung up on me and completely shut off and canceled my whole business account.

I didn't receive any final warnings or final bills or anything from Tmobile. I think this is a violation of my rights and this type of behavior deserves to be right here on the Rippoff Report for upselling, racially profiling, and continuous disrespect.