Report: #1528903

Complaint Review: Ultimate Guitar - San Francisco California

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Ripoff Report is Xcentric Ventures

Submitted: Mon, September 25, 2023
Updated: Mon, September 25, 2023
Reported By: Mairead — Dublin Ireland

Author Not Confirmed

Why?

Ultimate Guitar San Francisco, California United States

Phone:
Web: https://www.ultimate-guitar.com/
Category: Online education

Ultimate Guitar Ultimate Guitar Did not turn off auto-renewal and did not send a reminder before taking payment from my account. San Francisco California

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I turned off auto renewal after I purchased a one year subscription to the service, in September 2022. This year, without warning, they took payment for another years subscription. In addition, their terms of service states that they will send a reminder before taking subscription payment. They did not do this.

I asked for a refund and they insist they sent me a reminder. I asked for a copy of this reminder and they advised that they do'nt have it (but that they sent it).

Very unprofessional company. Rip off.

This report was posted on Ripoff Report on 09/25/2023 08:49 AM and is a permanent record located here: https://www.ripoffreport.com/report/ultimate-guitar/san-francisco-california-did-1528903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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