USA LOGISTIC of Van Nuys Ca. Navistar Van Lines of Jupiter Fl Over charged by in excess of $16,000.00. Would never return my emails. Never returned my calls. Held my home proeprty hostage until I paid an additional $13,300, to continue the move.  Van Nuys California

The following is true. 
 
I contacted Navistar Van lines 2/23/22 with my initial contact being Justin ,an estimator. Those I spoke with beyond Justin are: Christopher (dispatcher), Anthony Bucco(estimator), Scott Thomas (quality control), Michelle ,Sarah Capola and Rachele (customer service. (800 380 5098 x 10014.
 
March 3,2022: Story and promises: 
 
1. A 53 foot TRUCK TO MAKE THE MOVE WORK
 
2. NO EXTRA COSTS
 
3. IF ANYTHING IS MISSED, WE WILL PICK IT UP.
 
4. A PROFESSIONAL CREW
 
None of this proved accurate nor provided.
 
After my initial contact with Justin,,,,,,, I was directed to Anthony Bucco to further the estimate.
 
He of course is on the phone and I, at home in Arizona. We virtually walked thru my home to get a cost.
 
His estimate was: $8,057.21. Load was 1713 cu.ft.
 
Christopher offered me a $500.00 moving credit in the meantime. several confirming calls with Anthony from Marc 4 thru 11th.all confirming the move.
 
March 17th: Scott Thomas calls with a need to verify the substance of the load (property to move). After this call Scott indicates a need to increase the load by 300 cubuc feet and requires an additional $2000.00 deposit beyond the already paid $2,175.00. Of course I had to proceed and thus giving the added deposit.
 
Navistar re assigned our move a carrier out of Van Nuys, California, USA LOGISTICS.
 
USA LOGISTICS personnel include: Genesis, Brenda, David the moving supervisor and Ben(no last name) the manager of USA LOGISTICS. 
 
March 19th: Day of the move. Met with David the in charge supervisor. Crew shows up at 2:30 pm. He could only complain about the size of the load. I informed him it had been estimated, reviewed and by those at Navistar.
 
David said it will require an additional $13,300.00. 
 
Once the load was removed from the house and placed on the street and our belongings will remain in Arizona and on the street unless he got his check holding my belongings HOSTAGE.
 
The first Box truck being used was half full in the 2+ hours they were loading. He then demanded the additional check and that this crew had further movers to do. I left and returned within 45 minutes with his check. The truck at this point was closed with the loading 5 foot lift gate filled with our property when there was yet still another truck to use.
 
He would not open the box truck. VERY ODD!! 
 
He hurried me thru my house to verify all is gone (10 minutes time, had me sign the list that was virtually illegible and off he went.
 
As they drove away I was then able to identify many things left behind and he nor the crew came to retrieve them.
 
I tried calling Navistar to no avail. They're in Florida and closed for the day and it's Friday.
 
I had to rent a u haul trailer and load what was left and headed out the next morning to Arkansas (our new home.)
 
March 24th, 2022. The arrival of our property. Yes it did arrive on a 53 foot truck Trailer. 
 
The trailer and crew to unload was operated by Travis Ackerman of Buckeye Arizona. 
 
The trailer is but HALF full of our property. Why? because tha'ts all that it took to make the move possible.
 
This trailer, manufactured by Northwest Truck and Trailer402012th Ave .NW Fargo North Dakota with a Capacity of a 33 Cubic feet according to the manufacturer. It has a total of 11 sections. My load consisted of 5.5 sections. That's half and equates to 1650cu.ft.
 
The crew was not a pro moving crew.
 
I was due to pay another $7,000.00 or the load remains on the truck.
 
I've now paid $3,375.00 in deposits, $13,300.00 in Hostage demands while in Arizona, another $7,000 at the arrival in Arkansas not to mention the $500. rental for the U haul Trailer. I paid in total: $24,175.00 for an estimated move to cost $8,057.21. That's an over charge of$16,117.79 
 
What I've done is called and texted Michele of Navistar on the very day of the move. ZERO REPLY.
 
The condition of our property was deplorable ranging from broken legs off antique chairs, living room chairs broken Harley windshields, broken dresser frames, and more.
 
After months of zero responses, I wrote emails and texted to Navistar specifically Michele and Sarah and Ben the USA LOGISTIC manager. I followed up with calls in the following weeks with zero responses or resolve in any way. this from September 12, October 17th, November 3rd, all to 
 
and with USA LOGISTICS . 
 
Promises from Sarah and Michele of Navistar to make contact with USA LOGISTICS Nothing. 
 
Calls to Navistar December 4th, 6th and 12th. No results
 
January12, 2023 called Navistar. Zero results. 
 
February2, 2023 filed with USDOT. Claim. # 100219738
 
February 24,2023, I attempted to contact Navistar and USA LOGISTICS. Nothing!
 
At the end of this all, I've lost a couple boxes that never made it to my new home containing photographs of my family of many years past beyond my years of aged 70 at the time. Photos of my parent as teens, young adults. It all gone.
 
the names within are accurate. The events are accurate. the dates are accurate. the stated damages are accurate. and yes I have pictures of such.