USA Logistics State to State Logistics Held me hostage on the day of the move, to pay for twice the amount of cubic feet that we had agreed to via my inventory list. Sun Valley, Woodland Hills California

On September 3, 2021, I contracted with USA Logistics (Steve D.) to move 2249 cubic feet of furniture from Incline Village, NV to Show Low, AZ.  The cost was determined to be $12368.68 which was 2249 CF at a rate of $5.17/cubic feet.  At that time, I was requested to make a good faith deposit of $3268., which I did using a credit card.  The move was schedule for September 6-7, 2021.

I was instructed to have a bank check for $4900 prepared to give to the driver on the day of the move. When the driver (Dave) arrived he informed me that his truck was not big enough to move all the furniture and attempted to find another truck that might be "passing through" by contacting his dispatcher, Ben.  The driver then told me that I had over 4400 CF and that his truck could barely take 4000 CF.  As a result of DOUBLING the amount of cubic feet, the total cost was now going to be $24264.85!  (Keep in mind that I had spent 2 full days prior to this, reviewing the cubic footage of my inventory with Nicole and Valerie.)That translated to my having to pay an additional $11895.97 THAT MORNING!!  All of our personal belongings had already been moved and the closing on the house was scheduled for the following week, so I was forced to come up with the additional amount, otherise the move was not going to happen.  It was suggest by Ben that an alternative would be that they would only take the amount of cubic feet I had already paid for, and then I could find someone else to move the rest!  REALLY!!!   Even though I had in good faith agreed to pay the original $12368.68 to have ALL my furniture moved by USA Logistics, AND had followed their payment procedures as requested, I was now being strong-armed to pay the additional amount.  It was 6:30 in the morning, and being stressed already, I regretfully charged the additional amount to my credit card.  Additionally, I was told that because the move included traveling through Arizona, I had to pay more up front as well. No explanation was given as to what Arizona had to do with anything.

What is most confusing is that a 53-foot tractor trailer holds approximately 3400 CF.  The truck that arrived was a 35-40 foot box truck and yet, ALL of my furniture fit into that truck!  It took them all day to load the truck and they finally pulled out at 5:30 pm.  

Upon delivery of my goods, which was 3 days later than I was told, I had multiple broken items, and virtually every piece of furniture had some sort of dent or gouge.  As soon as the mover left, I immediately stopped payment for the second amount on my credit card.  (However, now I am fighting CitiBank for the credit of that amount!!)

Bottom line, as you can see, my experience is not so different from the other Ripoff reports on this company.  I have sent letters with photographic evidence to the Board of Transportation, the Better Business Bureau of Los Angeles, the Attorneys General of both Nevada and California and have recieved absolutly no support other than the boiler plate letter acknowledging receipt of my letter to them.  Additionally I have filed a damages claim through Anthem Claim Management, which was processed and eventually sent to USA Logistics for payment.  That took place on July 2022.  I have called USA Logistics once a month since that time to ask where my reimbursement payment is, and every single time, "Brenda" tells me that she has the information and has forwarded it to Accounts payable.  I have not seen this money, and Brenda would not give me their mailing address in order to file a complaint with the state Insurance Regulator.  Wonder why?---NOT!!

How this company can still operate is beyond me.