VERIZON WIRELESS DBA TRACFONE CHANGED THE ID NAME ON MY CELL PHONE MIAMI FLORIDA

I have been with TracFone for a number of years. I have changed telephones, changed telephone numbers, etc.  I have never had any problems. Since Verizon took them over, all I get are recordings.  When I switched my G3 cell phone to the required 4G cell phone, I didn't realize they had changed my ID.  When I call anyone, the ID shows up as TONY CHAVEZ.  That is not my name ... I don't know anyone with this name. I accidently discovered this when I purchased new cordless landline phones. I have tried on 3 separate occasions to get TracFone to change the name on the ID. My account shows my proper name. I was able to get hold of a human the second time.  She assured me she had successfully changed the ID to MY REAL NAME.  She said she would call back in 30 minutes to assure the ID was correct.  It was still listed as TONY CHAVEZA and no one ever called me back. I waited a couple of weeks to psyche myself up to attempt the change the ID to the correct name. I got hold of a human.  After 1.5 hours, my phone was ruined and he had to transfer my account to a cheaper phone I'd purchased previously. He assured me the ID name had been corrected to show my name.  IT HAD NOT.  I now need a better phone than I am using now.  I HAVE NOT RECEIVED SATISFACTION.  I don't understand HOW my ID ended  up showing TONY CHAVEZ or WHY TracFone cannot seem to put my name back on the ID shown when I call.