Xfinity Xfinity seems to be exploiting the poor under the guise of a Federal program - Complicating/Confusing billing cycles and more! Philadelphia PA

As soon as I enrolled in ACP via Xfinity, I started experiencing interference with my WIFI. I was connected, but oftentimes without internet.

I had a basic home internet package with Xfinity months prior and loved it, no issues until I enrolled with the Affordable Connectivity Program.

When I first starting experiencing these issues I called right away, only to have an Xfinity Agent try to up-sale me. The following month there was an issue with billing where I was over charged.

As of now, the interference is currently resolved, but my last two bills are both more with the ACP than what I was paying without it. How can that be? Xfinity will write me lengthy mgs to explain it, but regardless of how they miniplate words, I'm clearly being cheated. I'm also not alone. There's tons of threads I found online where many people are experiencing the same problem. 

No one who's low income deserves this kind of headache, I regret even enrolling in this program. Someone needs to get involved and correct them for their questionable business practices, especially when a Federal program is involved.