Zcertifica USA, LLC We requested a birth certificate. Merchant withdrew their fee from our banking account, however, we never received the document. New York

Requested a Georgia birth certificate for my husband through Vital Records Now (Zcertifica USA, LLC) in December 2019. After waiting the amount of time they claimed it could take (up to 10 weeks), we received no document. I searched their website for a contact phone number to no avail (no address, either). The only way to contact them is through email, however, when I provided my email (and then my husband's email) the message box claimed neither email was on record.

I contacted my bank, and they saw that there was a phone number (212-293-0007). I tried that number and a woman with broken English answered unintelligibly with a company name I didn't understand. I asked her to repeat the name twice, and again, couldn't understand what she said either time and asked her to spell it.

She asked me the name of who I wanted to speak with. When I told her I was trying to reach Zcertifica USA/Vital Records Now, she said her company was an investment company. I asked her what number she had there and she rattled off an incomplete number. I asked her to repeat it and she told me that I had the wrong number.

I told her the number I had dialed and asked if it was her number...she said it was not her number, to check the number I dialed. I told her I would try the number again. However, when I did redial, (from my cell phone) the phone rang 25 times and was then disconnected. I attempted to call one more time from my cell phone with the same results.

I then tried to call from a different number (although, the area code is the same), and again, got the same results. I have filed a fraud report with my bank against this company...if it really is a 'company'. Very Pissed consumer here!