Report: Walmart Stores

Walmart Stores store brand EverStart battery Misrepresentation of warranty. ripoff Wake Forest North Carolina

*Consumer Suggestion ..Stephen, Did you have your reciept?

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Walmart Stores

Phone: 919-562-2921
Fax:

2114 South Main Street
Wake Forest, North Carolina, 27587
U.S.A.

Submitted: 6/9/2007 7:50:53 PM

Modified: 6/10/2007 10:20:58 PM

Stephen

Raleigh, North Carolina

I purchased an EverStart (made by Exide for WalMart) 24-3N battery for my car last summer. The car has become increasingly difficult to start and finally the battery died. The smart charger I use on my boat and RV reported an error code which indicated the battery was defective and could not be charged.

These batteries have a gigantic black and yellow label on the front and top that says 'Free Three Year Replacement'. I took the battery out of my car, and drove to WalMart in my wife's car. I picked up the replacement battery and headed to Customer Service.

The replacement battery was $68.48 and I was only credited $40 for my defective battery, a $28.48 difference, plus sales taxes. The cashier pointed out some small-print lettering on the top of the battery that reads as follows:

'108 Month Limited Warranty. Customer pays pro-rated charge. Receipt required for warranty protection.'

At best, this 'Free Three Year Replacement' scam is a deceptive business practice. I brought in 1 year old defective battery and got a replacement, at a cost of over $30 with taxes. I fail to see how this replacement is actually 'free'.

I firmly believe the contradictory statements on the battery regarding warranty coverage is deceptive. I will be contacting the District Manager of WalMart as well as the North Carolina Attorney General.

Beware.

Stephen
Raleigh, North Carolina
U.S.A.

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Updates & Rebuttals:

Updates & Rebuttals

Stephen, Did you have your reciept? Steve [6/10/2007 5:23:38 PM]

Submitted: 6/10/2007 5:23:38 PM

Modified: 6/10/2007 10:20:58 PM

Steve

Bradenton, Florida
U.S.A.

Stephen, Did you have your reciept?

Stephen,

The reciept is the key here. You never mentioned if you had your reciept.

If you did have your reciept, you should have stood firm on what the label on the battery said regarding the 3 year free replacement. You should have gotten a manager involved. The store manager if needed.

You can still call WalMart corporate and complain if you have documentation such as both reciepts.

WalMart has a very high turnover, and the quality of the training and attitude of employees is questionable at best. especially in the TLE/Automotive sections.

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