Report: Walmart Stores
Category: Auto Parts
Walmart Stores store brand EverStart battery Misrepresentation of warranty. ripoff Wake Forest North Carolina
*UPDATE Ex-Employee responds ..Notorius batteries?
Walmart Stores
Fax:
Wake Forest, North Carolina, 27587
U.S.A.
Submitted: 6/9/2007 7:50:53 PM
Modified: 4/30/2009 1:55:17 PM
Stephen
Raleigh, North CarolinaI purchased an EverStart (made by Exide for WalMart) 24-3N battery for my car last summer. The car has become increasingly difficult to start and finally the battery died. The smart charger I use on my boat and RV reported an error code which indicated the battery was defective and could not be charged.
These batteries have a gigantic black and yellow label on the front and top that says 'Free Three Year Replacement'. I took the battery out of my car, and drove to WalMart in my wife's car. I picked up the replacement battery and headed to Customer Service.
The replacement battery was $68.48 and I was only credited $40 for my defective battery, a $28.48 difference, plus sales taxes. The cashier pointed out some small-print lettering on the top of the battery that reads as follows:
'108 Month Limited Warranty. Customer pays pro-rated charge. Receipt required for warranty protection.'
At best, this 'Free Three Year Replacement' scam is a deceptive business practice. I brought in 1 year old defective battery and got a replacement, at a cost of over $30 with taxes. I fail to see how this replacement is actually 'free'.
I firmly believe the contradictory statements on the battery regarding warranty coverage is deceptive. I will be contacting the District Manager of WalMart as well as the North Carolina Attorney General.
Beware.
Stephen
Raleigh, North Carolina
U.S.A.
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Updates & Rebuttals:
- Stephen, Did you have your reciept? Steve [6/10/2007 5:23:38 PM]
- incorrect information from complainant Mike [2/2/2009 12:10:24 AM]
- oh please walmart is tricky everywhere Jim [4/24/2009 7:13:00 AM]
- Notorius batteries? Mechanicgtr [4/30/2009 1:23:37 PM]
Stephen, Did you have your reciept?
Stephen,
The reciept is the key here. You never mentioned if you had your reciept.
If you did have your reciept, you should have stood firm on what the label on the battery said regarding the 3 year free replacement. You should have gotten a manager involved. The store manager if needed.
You can still call WalMart corporate and complain if you have documentation such as both reciepts.
WalMart has a very high turnover, and the quality of the training and attitude of employees is questionable at best. especially in the TLE/Automotive sections.
incorrect information from complainant
This person said he bought a 24-3 battery for his wife's car. yet he said that battery has a 3 year replacement. that is incorrect. the 24-3 battery is a middle of the range battery and has a 2 year replacement and with everything, the receipt is the only way to validate the start of the warranty. Without that, the clerk has to go by the manufacture date of the battery and unfortunately, not the customer's word when he/she bought it. That is form the battery manufacturer themselves. Also, the warranty is specific to the car the battery is listed for. I've seen people buy a battery and use it in a few cars and for whatever reson, come back and say that the battery died when it could be one of those cars that have a problem. This stops people from getting a replacement battery every 3 years during the warranty period. That is not what the warranty period is for...buy one batteyr and keep coming back every three years. That's just stealing. Bring the receipt back and we'll be happy to exchange it...no receipt, unfortunately, the only way to determine that date is on the battery.
oh please walmart is tricky everywhere
for example, what you pay at one walmart in one location may be a totally different price in another location you would figure the price would be the same for the same product at all walmarts but depending on the area they jack the prices up..
Submitted: 4/30/2009 1:23:37 PM
Modified: 4/30/2009 1:55:17 PM
Mechanicgtr
Mechanicsburg, PennsylvaniaU.S.A.
Notorius batteries?
From my stint with TLE (when I was just getting into the professional world) the batteries sold there seemed to be questionable, especially the MAXX versions. They just d o not have a good track record. A receipt is key here. With that documentation there is no word for argument.
A note about pricing: Pricing is controlled locally, not nationally. Deals with many economic factors.
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