Rip-off Report Investigation

AmeriPlan joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business a like.


Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.

As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.

Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

AmeriPlan Corporation approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that AmeriPlan has a sincere commitment from its Founders to remedy any and all customer concerns.

“A senior member of the corporate staff has been given the responsibility of overseeing that these complaints and issues will no longer occur", said Dennis Bloom, Co-Founder Chairman and CEO of AmeriPlan. “Whatever has to be done will be done to assure customer satisfaction", he stated. AmeriPlan executives explained to Rip-off Report that with 50,000 plus representatives in the field it is sometimes difficult to assure adherence to corporate policy and procedure, but steps have been put in place to improve this compliance issue, including termination of violators. They also stated 'Satisfaction of our customers and adherence to the standards established by the Rip-off Report Corporate Advocacy Program is now a critical part of the AmeriPlan culture. Enhanced customer service training and the strengthening of corporate policies and procedures were implemented as part of this program'

AmeriPlan is very proud of the fact that with the number of representatives that it has in the field and the millions of members that it serves with its excellent discount health programs, the number of complaints is insignificant compared to the number of totally satisfied representatives and members. Nonetheless, all complaints are being taken seriously and the company is committed to a policy that seeks to have zero complaints and to have 100% satisfaction in the event that there is a complaint. “The largest and most important department within the company is Customer Service and that is because of our commitment to Customer service excellence", says Bloom.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

AmeriPlan would have never made these changes if they did not first recognize and admit they needed to make changes. I have always said that all companies can improve in some way if they really want to. If that does not occur then the company stagnates and will ultimately fail. That is not the case here. The company continues to demonstrate its dedication to resolve any miscommunications and safeguards against similar issues in the future.

Rip-off Report gives AmeriPlan a positive rating because the company restated its commitment to Customer Service and complete satisfaction. It has also been very strong in cooperation with Rip-off Report to adhere to the values and standards that have been established for the protection of the consumer. I have always said that all companies can improve in some way. If that does not occur then the company stagnates and will ultimately fail. That is not the case here. The company continues to demonstrate its dedication to resolve any disputed matters / misunderstandings and safeguards against similar issues in the future.

AmeriPlan will not allow a legitimate complaint to go unresolved. They are dedicated ' ...to satisfy their customers no matter what it takes.'

In the name of good customer service, you have a company ready to assist (within reason) those who need more assistance and to make it right if things seem to have fallen apart for their clients. The new commitment to customer service appears to more than satisfy these needs.

Rip-off Report knows, there is no company or individual that is perfect - AmeriPlan knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as they are a member of Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report did an emailing to all those clients that filed a Rip-off Report, and I would now like to share the results with you. The following results are exactly like other results we received with other CAP members. The only difference here was, no one called us and cursed at us. Yes, that really happens.. Most said they appreciated our efforts and related that they had already been taken care of and were now satisfied. Everyone was surprised by our email to them, many said their complaint was premature and as usual, some felt guilty. Rip-off Report feels AmeriPlan has learned from all those who have complained .. and they even seemed to be thankful for those who have complained. One executive agreed with the many other CAP members that have stated in the past, 'because of the Corporate Advocacy Program, they will have a better and more successful business by assuring their customers of complete satisfaction'

Keep in mind, AmeriPlan has millions of satisfied members and thousands of successful representatives (Independent Business Owners – IBO), more than 50 customer service representatives and a professional support staff. They have been listed at the top of the search engines on Rip-off Report - Rip-off Report feels the amount of Reports AmeriPlan has is just a very small fraction of their clients , but executives feel that they did not want any unsatisfied customers and wanted to make things right. Even if they did not have the vast negative exposure on the Internet, executives reported they just would not feel right knowing there was even one dissatisfied client.

ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including AmeriPlan, overall, our research demonstrated to us that AmeriPlan is a solid, reliable company, that while not perfect, stands behind its service.

Many companies that contact Rip-off Report make claims that the Reports about them are false or were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement, to name just a few.

Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 72 hours) We ask that you contact AmeriPlan Customer Service: at customer
complaints@ameriplanusa.com

RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel secure when doing business with member businesses.

...Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel secure when doing business with AmeriPlan.
Here's why.
AmeriPlan made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

Sincerely,


ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A