Report: #1041735

Complaint Review: 1 And 1

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013
  • Reported By: Brian — Pittsburgh Pennsylvania
  • 1 And 1
    701 Lee Road, Suite 300
    Chesterbrook, Pennsylvania
    United States of America

1 And 1 1and1 Unfair Billing and Collections Practices Chesterbrook, Pennsylvania

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The nature of this web hosting service is one where amounts are pre-billed for a 3 month period. Since my company had closed toward the end of 2012, I attempted to cancel my service with 1and1 on January 2. 2013 at the start of my next billing period. To my understanding, I had closed the account successfully and was paid in full.

I did receive a courtesy call from the company in late January or early February (they will not tell me the phone number so that I can confirm it in my records), as I was in a vehicle at the time. At any rate, the representative on that call was seeing if my credit card had changed because my account was unpaid. When I mentioned that I cancelled the service, she noted that she saw the cancellation and realized the error. I asked if anything further was needed, and she confirmed that all was well.

Since then, I have received letters from NCO (a collection agency), and I filed a formal dispute with them. After several calls and emails with 1and1, they acknowledge that I attempted to cancel, but are claiming that since the cancellation was not fully processed, it is my obligation to resolve the matter with NCO. So in essence, they are confirming that I made an attempt, they understand that I am willing to pay to simply resolve this matter, but they will not have the account pulled back from the agency and allow me to pay it.

Further, they had a good phone number and good address on file for me, but instead chose to only email to an account that I thought had been closed (when I tried to cancel my service)...

From a consumer perspective, not only have they been unhelpful, unreasonable, and unwilling to resolve this matter, but they have been downright rude. In my most recent call, the agent essentially said this call is over and hung up on me, because we had reached the 5pm mark...
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