Report: #1008592

Complaint Review: 123NeonSigns

  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: Mike — Warrenton Virginia United States of America
  • 123NeonSigns
    15500 SW Jay Street #50065
    Beaverton, Oregon
    United States of America

123NeonSigns - Delayed order processing and unresponsive customer service Beaverton, Oregon

Show customers why they should trust your business over your competitors...

I ordered a neon sign on 12/28/12.  Website says most orders take 1-2 business days to ship but custom signs take 3 weeks to ship.  My sign was not a custom sign.  Shipping was $21.

They don't have a phone number to call, so I emailed on 1/10/13 asking where my order is.  I got a response back the next day saying my order will ship out on 1/14 - over 2 weeks after I ordered.

I emailed back expressing my disappointment and requesting my shipping cost be refunded.  No response from them. Emailed again on 1/17 asking for an update.  No response. Order finally arrived on 1/23, almost 4 weeks after I ordered.  I emailed them again and got no response.
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