ED Magedson – Founder
1saleaday.com Bens Outlet I think I see a pattern of no support and no refunds Brooklyn New York
This started out looking like a great deal. I needed a small foot print Keyboard with a touch pad. 1sale offered a refurb Logitech unit for $19.99 with free shipping. I have used this vendor before and they are a tad slow on shipping but they do have outstanding deals.
I got this unit delivered and it included the keyboard and a bluetooth USB dongle. No software or manual. I went to the Mfg. site and was told Win7 would auto set up. It did not work. I tried it on 3 different systems ranging from XP, Vista, and Win7 DEAD. I downloaded the MFG software. DEAD. I looked at the Mfg photos and the dongle looked way different.
I emailed support twice and got no response. The offer a 21 day return so within that time range I requested a Return Auth number. I again got no response.
I had paid with PayPal figuring that I had their protection. I filed an initial dispute. The dealer turned down my refund request. I then escalated the dispute with PayPal and the vendor sent a note to me through them asking if the unit came with a dongle and I said it did.
PayPal then instructed me to return the unit. I used USPS Click and Ship with tracking.
A few days later the vendor said they never recived the item. PayPal asked me for proof that I sent the unit. I sent them two copies from USPS, one showing the shipping address and the other showing the tracking that showed delivery.
I just got a PayPal decision that said I did not return the unit, my activity wa going on my record and I would not be getting a refund.
At one time I was a very big internet seller and I have seen this type thing go on in the past where a giant retailer just stonewalls return requests and refunds
Here is my trasaction data Transaction #8S274288K64885648 Claim - #PP-002-767-582-993
I guess that I will not be doing business with 1sale again. Urge that if you do, that you use a credit card and not PayPal for your payment
This report was posted on Ripoff Report on 12/11/2013 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1saleadaycom/brooklyn-new-york-11208/1saleadaycom-bens-outlet-i-think-i-see-a-pattern-of-no-support-and-no-refunds-brooklyn-n-1106088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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