1saleaday.com Bens Outlet I think I see a pattern of no support and no refunds Brooklyn New York

This started out looking like a great deal. I needed a small foot print Keyboard with a touch pad. 1sale offered a refurb Logitech unit for $19.99 with free shipping. I have used this vendor before and they are a tad slow on shipping but they do have outstanding deals.

I got this unit delivered and it included the keyboard and a bluetooth USB dongle. No software or manual. I went to the Mfg. site and was told Win7 would auto set up. It did not work. I tried it on 3 different systems ranging from XP, Vista, and Win7  DEAD. I downloaded the MFG software. DEAD. I looked at the Mfg photos and the dongle looked way different.

I emailed support twice and got no response. The offer a 21 day return so within that time range I requested a Return Auth number.  I again got no response.

I had paid with PayPal figuring that I had their protection. I filed an initial dispute. The dealer turned down my refund request. I then escalated the dispute with PayPal and the vendor sent a note to me through them asking if the unit came with a dongle and I said it did.

PayPal then instructed me to return the unit. I used USPS Click and Ship with tracking.

A few days later the vendor said they never recived the item. PayPal asked me for proof that I sent the unit. I sent them two copies from USPS, one showing the shipping address and the other showing the tracking that showed delivery.

I just got a PayPal decision that said I did not return the unit, my activity wa going on my record and I would not be getting a refund.

At one time I was a very big internet seller and I have seen this type thing go on in the past where a giant retailer just stonewalls return requests and refunds

Here is my trasaction data  Transaction #8S274288K64885648  Claim - #PP-002-767-582-993

I guess that I will not be doing business with 1sale again. Urge that if you do, that you use a credit card and not PayPal for your payment